Sender · Troubleshooting

Troubleshooting

When iPhone or iPad can't find the Mac or no picture arrives.

iPhone or iPad can’t find the Mac

• Are both on the same network? Guest Wi-Fi often blocks connections between devices.
• Allow Local Network – on iPhone under Settings → Privacy & Security → Local Network, on the Mac under System Settings → Privacy & Security → Local Network.
• If the Mac firewall asks about incoming connections, choose Allow.
• If automatic discovery doesn’t work, enter the Mac’s IP address by hand. You’ll find it in the sender under Info.

Menu bar shows “Kein Signal” (no signal)

• There’s no picture at the capture card’s input. Check the mixer output and cable. The sender retries by itself every few seconds.

No camera access

• Allow Multiview Live Sender under System Settings → Privacy & Security → Camera.

Picture stutters

• See Best quality and latency: Mac on cable, 5 GHz Wi-Fi, quality Komprimiert (WLAN).

Stream stops during the show

• If the Mac goes to sleep, the stream stops. Turn off sleep for the duration of the show.